Cancellation Policy Transaction once completed cannot be cancelled since units will be allotted by the respective asset management company and if you still wish to withdraw the money, units will have to be redeemed from the Mutual Funds. For payments via transfer, no cancellation will be allowed.
Refund Policy In the event of a successful debit of money but a failed or rejected investment transaction in Flagship, Opportunities or Flash, the following process will occur regarding the investment or money flow and the partners involved:
- Transaction Monitoring: Stack Wealth will monitor the transaction status. If an issue is detected, such as a failure or rejection of the investment transaction, the system will automatically flag it.
- Notification: You will be notified of the transaction failure or rejection via your registered communication channels, such as email or SMS.
- Refund Process Initiation: Stack Wealth will initiate the refund process for the debited amount. This involves reversing the transaction through the payment gateway or banking partner that facilitated the original debit.
- Partner Involvement: Various partners may be involved in this process, including: - Payment Gateway: The intermediary that processes the payment from your bank account to the investment platform. - Bank: Your registered bank, which holds the account used for the transaction.
- Refund Timeframe: The refund will typically be processed within 6-7 working days. This period allows for the coordination between Stack Wealth, the payment gateway, and your bank to ensure the funds are returned accurately.
- Confirmation: Once the refund is processed, you will receive a confirmation notification that the funds have been credited back to your registered bank account. This process ensures that any discrepancies in investment transactions are resolved efficiently, maintaining trust and transparency between you and the financial entities involved.