Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE

1.1 Welcome to Stack Wealth

Welcome to Stack Wealth, India's comprehensive financial services platform that operates through two distinct and segregated business entities to ensure regulatory compliance and provide you with transparent, conflict-free financial services.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and our platform operators. By accessing, using, or registering for any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and other applicable policies.

1.2 Dual Platform Structure and SEBI Compliance

In strict compliance with Securities and Exchange Board of India (SEBI) regulations, we operate two separate and segregated platforms to avoid conflicts of interest between advisory and distribution activities:

Advisory Platform - "Stack Wealth: Stock, MF & IPO" Operated by Stackfin Technology Private Limited, this platform provides fee-based investment advisory services through our SEBI-registered Investment Adviser, Niranjan Goyal (Registration Number: INA000019336). This platform operates on a fee-only model and does not receive any commissions from product manufacturers.

Distribution Platform - "Stack Wealth: Mutual Fund App" Operated by Invacia Labs Private Limited (ARN: 171554), this platform distributes financial products including Regular Mutual Fund plans, Portfolio Management Services (PMS), Alternative Investment Funds (AIF), Bonds, Fixed Deposits, and Initial Public Offerings (IPO). As an AMFI-registered distributor, we earn standard commissions from Asset Management Companies for mutual fund investments.

1.3 Regulatory Segregation and Client Protection

As mandated by SEBI regulations, we maintain strict segregation between advisory and distribution clients to prevent conflicts of interest and ensure that your interests are always protected. This segregation includes:

• Separate client databases and records
• Independent decision-making processes
• Distinct fee structures and compensation models
• Separate compliance and audit procedures
• Clear disclosure of the capacity in which we serve you

When you register with us, you will be clearly informed about which platform you are accessing and the nature of services being provided. You cannot be simultaneously served as both an advisory client and a distribution client for the same investment products.

1.4 Service Plans and Offerings

Advisory Platform Service Plans:

Stack One Plan:

• Duration: 6 months or 12 months 
• Access to Flagship (Value) investment strategy
• Access to Opportunity (Growth) investment strategy
• Financial planning and consultation

Stack One Plus (Stack One+) Plan:

• Duration: 6 months or 12 months 
• All features of Stack One Plan
• Access to Momentum investment strategy
• Access to Global investment strategy
• Enhanced financial planning services
• Priority customer support
• Advanced portfolio analytics

Add-hoc Services:

• Retirement planning services
• Insurance advisory
• Tax consultation and planning

Distribution Platform Services:

• Regular mutual fund investments
• PMS and AIF product access
• Bond and fixed deposit investments
• IPO application services
• Portfolio tracking and management tools

2. USER REGISTRATION AND ACCOUNT CREATION

2.1 Eligibility Requirements

To use our services, you must meet the following eligibility criteria:

Age and Legal Capacity: You must be at least 18 years of age and have the legal capacity to enter into binding contracts under Indian law. If you are registering on behalf of a minor, you must be the legal guardian and provide appropriate documentation.

Residency and Jurisdiction: Our services are primarily designed for residents of India. If you are a non-resident Indian (NRI) or foreign national, additional compliance requirements may apply, and certain services may not be available.

Financial Eligibility: For advisory services, you must meet minimum investment thresholds and suitability criteria as determined through our Investment Profile and Suitability (IPS) assessment.

Regulatory Compliance: You must not be barred from accessing financial services by any regulatory authority and must comply with all applicable laws and regulations.

2.2 Registration Process

Mobile Number Verification: Registration begins with mobile number verification through OTP (One-Time Password) authentication. Your mobile number serves as your primary identifier and must be unique to your account.

KYC Documentation and Verification: Through our integration with Decentro APIs, we collect and verify your KYC (Know Your Customer) information including:

• PAN (Permanent Account Number) verification
• Aadhaar-based identity verification
• Address proof validation
• Income and employment verification
• Bank account verification

Investment Profile and Suitability Assessment: For advisory services, you must complete a comprehensive IPS questionnaire covering:

• Risk appetite and tolerance levels
• Investment goals and objectives
• Liquidity needs and cash flow requirements
• Current investment portfolio analysis
• Investment horizon and time preferences
• Financial obligations and dependents
• Net worth assessment
• Previous investment experience

Digital Agreement Execution: Advisory agreements are executed digitally through our integration with Signdesk, using Aadhaar-based e-signing for legal validity and compliance.

2.3 Account Security and Access

Authentication Requirements: You are responsible for maintaining the confidentiality of your account credentials, including passwords, PINs, and biometric data. We recommend using strong, unique passwords and enabling multi-factor authentication where available.

Account Monitoring: We monitor account activities for security and compliance purposes. Unusual or suspicious activities may result in temporary account restrictions pending verification.

Shared Account Restrictions: Accounts are personal and non-transferable. Sharing account credentials or allowing unauthorized access is strictly prohibited and may result in account termination.

3. SERVICES AND PLATFORM USAGE

3.1 Advisory Services (Stackfin Technology Platform)

Investment Advisory Services: Our SEBI-registered Investment Adviser provides personalized investment advice based on your risk profile, financial goals, and market conditions. Advisory services include:

• Comprehensive portfolio analysis and recommendations
• Asset allocation strategies tailored to your profile
• Regular portfolio rebalancing guidance
• Market research and investment insights
• Risk management and mitigation strategies

Financial Planning Services: Comprehensive financial planning services including:

• Retirement planning and goal-based investing
• Tax planning and optimization strategies
• Insurance needs analysis and recommendations
• Estate planning and wealth transfer guidance
• Cash flow management and budgeting assistance

Ongoing Support and Monitoring:

• Regular portfolio performance reviews
• Market updates and strategy adjustments
• Quarterly performance reports and analysis
• Access to research reports and market insights
• Priority customer support and consultation

3.2 Distribution Services (Invacia Labs Platform)

Mutual Fund Investments: Through our integration with Fintech Primitive and BSE Star MF platform, we facilitate:

• Regular mutual fund plan investments with standard commission structure
• SIP (Systematic Investment Plan) setup and management
• Portfolio tracking and performance monitoring
• Fund comparison and selection tools
• Redemption and switch facilities

Alternative Investment Products: Access to sophisticated investment products including:

• Portfolio Management Services (PMS)
• Alternative Investment Funds (AIF)
• Structured products and derivatives
• International investment opportunities
• Real estate investment trusts (REITs)

Fixed Income and Debt Products:

• Corporate and government bonds
• Fixed deposits from various banks
• Non-convertible debentures (NCDs)
• Certificate of deposits (CDs)
• Commercial papers and treasury bills

IPO and Primary Market Services:

• IPO application and allotment services
• Rights issue and bonus issue processing
• Primary market research and analysis
• Application tracking and status updates
• Refund processing and management

3.3 Technology Platform Features

Portfolio Management Tools:

• Real-time portfolio tracking and valuation
• Performance analysis and benchmarking
• Risk assessment and monitoring
• Asset allocation visualization
• Transaction history and reporting

Research and Analytics:

• Market research reports and insights
• Stock and fund analysis tools
• Economic indicators and market trends
• Sector and thematic research
• Technical and fundamental analysis

Mobile and Web Applications:

• Cross-platform accessibility (iOS, Android, Web)
• Responsive design for all devices
• Offline functionality for essential features
• Push notifications for important updates
• Secure biometric authentication

4. FEES, PAYMENTS, AND BILLING

4.1 Advisory Platform Fee Structure

Stack One Plan Pricing:

• 6-month subscription against a fee
• 12-month subscription against a fee
• Payment required in advance before service activation
• No hidden charges or additional fees during the subscription period

Stack One Plus Plan Pricing:

• 6-month subscription against a fee
• 12-month subscription against a fee
• Payment required in advance before service activation
• No hidden charges or additional fees during the subscription period
• Premium features and enhanced service levels
• Priority support and advanced analytics included

Fee-Only Model Compliance: In compliance with SEBI regulations, our advisory platform operates on a strict fee-only model. We do not receive any commissions, kickbacks, or other compensation from mutual fund companies, insurance providers, or other product manufacturers. This ensures that our advice is unbiased and in your best interest.

4.2 Distribution Platform Fee Structure

Regular Mutual Fund Plans:

• Regular mutual fund plans with standard commission structure
• Commission earned from Asset Management Companies (AMCs) as per industry standards
• No direct charges to investors for mutual fund transactions
• Fund house charges apply as per scheme documents and offer documents

Transaction-Based Services:

• IPO application processing: As per exchange/registrar charges
• Bond and NCD investments: As per market rates
• PMS and AIF investments: As per product terms
• Portfolio management tools: Complimentary with investments

4.3 Payment Processing and Security

Payment Gateway Integration: We use Razorpay as our primary payment gateway, ensuring secure and reliable payment processing. Razorpay is PCI DSS compliant and implements industry-standard security measures.

SEBI-Compliant Payment Routing: For distribution services, payments are routed directly from your bank account to the respective Asset Management Company (AMC) or fund house, ensuring compliance with SEBI guidelines. We do not hold client funds in our accounts.

Accepted Payment Methods:

• Net banking from all major banks
• Credit and debit cards (Visa, MasterCard, RuPay)
• UPI (Unified Payments Interface)
• Digital wallets and mobile payments
• NACH (National Automated Clearing House) for SIPs
• Optionally the client can make payments through Centralized Fee Collection Mechanism (CeFCoM), managed by BSE Limited (i.e. currently recognized IAASB).

Payment Security:

• SSL encryption for all payment transactions
• Tokenization of card details for security
• Two-factor authentication for high-value transactions
• Real-time fraud detection and prevention
• Compliance with RBI payment security guidelines

5. USER OBLIGATIONS AND RESPONSIBILITIES

5.1 Information Accuracy and Updates

Accurate Information Provision: You are responsible for providing accurate, complete, and current information during registration and throughout your relationship with us. This includes:

• Personal and contact information
• Financial details and investment holdings
• Risk profile and investment objectives
• Changes in financial circumstances
• Updates to KYC documentation as required

Timely Updates: You must promptly notify us of any material changes in your financial situation, investment objectives, or personal circumstances that may affect the suitability of our recommendations or services.

Document Verification: You are responsible for ensuring that all documents provided are genuine, valid, and legally acceptable. Providing false or fraudulent documents may result in account termination and legal action.

5.2 Compliance with Laws and Regulations

Legal Compliance: You must comply with all applicable laws, regulations, and guidelines, including:

• Income tax obligations and reporting
• Foreign exchange regulations (FEMA) if applicable
• Anti-money laundering (AML) requirements
• Know Your Customer (KYC) compliance
• Securities market regulations

Prohibited Activities: You must not use our platform for any illegal or unauthorized purposes, including:

• Money laundering or terrorist financing
• Market manipulation or insider trading
• Fraudulent transactions or misrepresentation
• Violation of securities laws or regulations
• Circumventing regulatory requirements

5.3 Account Security and Access

Credential Protection: You are solely responsible for maintaining the security of your account credentials and must:

• Use strong, unique passwords
• Enable multi-factor authentication where available
• Keep login credentials confidential
• Immediately report any unauthorized access
• Regularly monitor account activities

Device Security: When accessing our platform through mobile devices or computers, you must:

• Use updated and secure devices
• Install security updates and patches
• Use reputable antivirus software
• Avoid accessing accounts on public or shared devices
• Log out completely after each session

6. INVESTMENT RISKS AND DISCLAIMERS

6.1 General Investment Risks

Market Risk: All investments in securities markets are subject to market risks. The value of investments may fluctuate due to various factors including economic conditions, market sentiment, political developments, and company-specific events. Past performance is not indicative of future results.

Volatility Risk: Investment values may experience significant short-term fluctuations. You should be prepared for the possibility of losses and should not invest money that you cannot afford to lose or that you may need in the short term.

Liquidity Risk: Some investments may be difficult to sell quickly or may require selling at a discount to market value. This is particularly relevant for investments in small-cap stocks, unlisted securities, and certain alternative investment products.

Inflation Risk: The purchasing power of investment returns may be eroded by inflation over time. Fixed-income investments are particularly susceptible to inflation risk.

Currency Risk: Investments in foreign securities or international funds may be affected by exchange rate fluctuations between the Indian Rupee and foreign currencies.

Interest rate risk : These risks affect bond prices and fixed income investments

Concentration risk : These risks are results of over-exposure to specific securities or sectors.

6.2 Advisory Service Disclaimers

No Performance Guarantee: We do not guarantee any specific investment performance, returns, or outcomes. Investment advice is based on available information and analysis, but market conditions can change rapidly and unpredictably.

Suitability Assessment: Investment recommendations are based on the information you provide about your financial situation, risk tolerance, and investment objectives. It is crucial that this information is accurate and up-to-date.

Independent Decision Making: While we provide professional advice and recommendations, all investment decisions are ultimately yours. You should carefully consider all advice and conduct your own research before making investment decisions.

Regulatory Changes: Changes in laws, regulations, or tax policies may affect investment recommendations and outcomes. We will make reasonable efforts to keep you informed of significant regulatory changes.

6.3 Distribution Service Disclaimers

Product Risk: Each investment product has its own risk profile and characteristics. You should carefully read all product documents, including offer documents, scheme information documents, and risk disclosure documents before investing.

Third-Party Products: We distribute products manufactured by third-party asset management companies and financial institutions. We are not responsible for the performance or management of these products.

Market Timing: The timing of investments can significantly impact returns. We do not provide market timing advice, and you should be prepared to stay invested for the recommended time horizon.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Platform Ownership

Proprietary Rights: The Stack Wealth platform, including all software, applications, content, designs, logos, trademarks, and other intellectual property, is owned by Stackfin Technology Private Limited and Invacia Labs Private Limited respectively, or their licensors.

Protected Content: All content on our platform, including but not limited to research reports, market analysis, investment recommendations, educational materials, and user interfaces, is protected by copyright, trademark, and other intellectual property laws.

Third-Party Content: Some content on our platform may be provided by third-party partners, including market data providers, research firms, and technology partners. Such content remains the property of the respective third parties.

7.2 User License and Restrictions

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our platform for your personal investment and financial planning purposes in accordance with these Terms.

Prohibited Uses: You may not:

• Copy, modify, distribute, or create derivative works of our platform or content
• Reverse engineer, decompile, or disassemble any software or applications
• Use automated systems or bots to access our platform
• Extract or scrape data from our platform for commercial purposes
• Remove or alter any copyright, trademark, or other proprietary notices

User-Generated Content: Any content you submit to our platform, including feedback, suggestions, or communications, may be used by us for improving our services without compensation to you.

8. THIRD-PARTY INTEGRATIONS AND PARTNERSHIPS

8.1 Technology Partners and Service Providers

Decentro Integration: We use Decentro's APIs for KYC verification and account creation. Your interaction with Decentro services is subject to their terms of service and privacy policy in addition to ours.

MF Central Integration: For fetching your existing mutual fund investment details, we integrate with MF Central. This integration helps us provide better portfolio analysis and recommendations.

Signdesk E-Signing: Digital signing of agreements is facilitated through Signdesk's platform using Aadhaar-based e-signing. The e-signing process is subject to Signdesk's terms and conditions.

Razorpay Payment Processing: Payment processing is handled through Razorpay's secure payment gateway. All payment transactions are subject to Razorpay's terms of service and security policies.

AWS Cloud Infrastructure: Our platform is hosted on Amazon Web Services (AWS) cloud infrastructure, ensuring high availability, security, and scalability.

8.2 Financial Service Integrations

BSE Star MF Platform: Mutual fund investments are processed through the BSE Star MF platform via our integration with Fintech Primitive. This ensures regulatory compliance and efficient transaction processing.

Smallcase Gateway: For stock investments, we integrate with Smallcase Gateway to enable transactions through your existing broker account while maintaining portfolio tracking on our platform.

Saafe Data Aggregator: With your explicit consent, we use Saafe's data aggregation services to fetch your financial information from various sources for comprehensive financial planning.

8.3 Third-Party Disclaimers

Service Availability: We are not responsible for the availability, performance, or security of third-party services. Service interruptions or failures by third-party providers may affect our platform functionality.

Data Accuracy: While we strive to ensure data accuracy, we rely on third-party data providers for market information, prices, and other financial data. We are not responsible for errors or delays in third-party data.

Third-Party Terms: Your use of integrated third-party services is subject to their respective terms of service and privacy policies. We recommend reviewing these documents carefully.

9. LIMITATION OF LIABILITY AND DISCLAIMERS

9.1 Service Disclaimers

"As Is" Service Provision: Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranty of Accuracy: While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or timeliness of any information, data, or content provided through our platform.

System Availability: We do not guarantee uninterrupted access to our platform. System maintenance, upgrades, or technical issues may temporarily affect service availability.

9.2 Limitation of Liability

Financial Losses: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services or any investment decisions made based on our advice or platform.

Maximum Liability: Our total liability to you for any claims arising from our services shall not exceed the fees paid by you to us in the 12 months preceding the claim.

Third-Party Actions: We are not liable for any losses or damages resulting from the actions or omissions of third-party service providers, market makers, exchanges, or other intermediaries.

9.3 Force Majeure

Uncontrollable Events: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters and extreme weather events
• Government actions and regulatory changes
• War, terrorism, and civil unrest
• Pandemic and health emergencies
• Technology failures and cyber attacks
• Market closures and trading halts

Mitigation Efforts: In the event of force majeure circumstances, we will make reasonable efforts to minimize service disruption and communicate with users about expected resolution timelines.

Impact on Service Delivery

During a force majeure event, services may be temporarily suspended or modified. 

The Advisor will explore alternative delivery methods and establish additional communication channels. Clients will be notified and coordinated promptly during the disruption.

Force Majeure Response and Management

Response Procedures

Upon occurrence of a force majeure event, the Advisor will promptly assess the impact on its ability to deliver services, activate business continuity and disaster recovery procedures, and communicate with the Client regarding service disruptions and interim arrangements 

Service Restoration and Recovery

The Advisor will methodically restore services once the event concludes, prioritizing based on criticality and Client needs. Post-event, the Advisor shall conduct a review and implement improvements to its force majeure processes

10. TERMINATION AND ACCOUNT CLOSURE

10.1 Termination by User

Voluntary Termination: You may terminate your account at any time by providing written notice to us. Termination will be effective upon completion of all pending transactions and settlement of outstanding obligations.

Termination for cause 

You may terminate the contract if 

• Advisor breaches any term of this Agreement;
• Advisor becomes incapacitated, bankrupt, insolvent, or lacks legal capacity;
• Advisor makes material misrepresentations when entering into or during the Agreement;
• Advisor fails to fulfill any obligations owed to the Client;
• Advisor’s SEBI registration is suspended or cancelled;
• A regulatory or governmental action leads to suspension of the Advisor’s business.

Refund Policy: Refunds for prepaid advisory fees will be processed according to our Refund and Cancellation Policy. No refunds will be provided for services already consumed or for partial subscription periods.

Data Retention: Upon account termination, we will retain your data as required by applicable laws and regulations, typically for a period of 5 years for compliance purposes.

10.2 Termination by Stack Wealth

Grounds for Termination: We may terminate your account immediately without notice if:

• You violate these Terms or any applicable laws
• You provide false or fraudulent information
• You engage in prohibited activities or misuse our platform
• Your account remains inactive for an extended period
• We are required to do so by regulatory authorities
• You becomes incapacitated, bankrupt, insolvent, or lacks legal capacity;
• You misrepresents material facts when entering into or during the Agreement;
• You are subject to legal proceedings or investigations that impair the Advisor’s ability to provide services
• You fail to pay fees or other amounts due within the stipulated time

Effect of Termination: Upon termination, your access to our platform will be immediately suspended, and you must cease all use of our services. Outstanding obligations and liabilities will survive termination.

Termination by Efflux of Time

This Agreement shall automatically terminate upon the expiry of its term.

10.3 Post-Termination Obligations

Return of Materials: You must return or destroy any confidential information or proprietary materials obtained through our services.

Survival of Terms: Certain provisions of these Terms, including intellectual property rights, limitation of liability, and dispute resolution clauses, will survive termination. 

Upon termination, all rights, liabilities, and obligations arising prior to termination shall continue to apply and remain binding on each party and their heirs, executors, administrators, legal representatives, or successors.

Implication of Termination by Client

If the Client prematurely terminates this Agreement for service deficiencies, the Client shall be entitled to a proportionate refund of any advance fees for the unexpired period, less a breakage fee equal to one quarter’s fee

Implication of Termination by Advisor

If the Advisor prematurely terminates this Agreement, the Client shall be entitled to a proportionate refund of any advance fees paid for the unexpired period.

Implication of Termination on Investment in Progress

In case the present Agreement is voluntarily terminated by the Client in accordance with above clause, the Client shall be solely responsible to manage the investment in progress post termination of the Agreement.

If terminated voluntarily by the Advisor, the Advisor shall provide necessary advice regarding management of ongoing investments up to the termination date, in accordance with this Agreement

Transition Support Obligations

• If either party voluntarily terminates this Agreement, and the Client wishes to transition to another Advisor or service provider, the Advisor shall provide advisory support during the transition period of fifteen (15) days.

• If this Agreement is terminated for any other reason (other than voluntary termination under Clause 16.3), the Advisor shall also provide advisory support for fifteen (15) days—unless prohibited by law or regulatory order—to enable the Client to take charge of investments made under this Agreement.

Regulatory Compliance: We will continue to comply with regulatory requirements regarding record retention and reporting even after account termination.

11. DISPUTE RESOLUTION AND GOVERNING LAW

11.1 Grievance Redressal

Internal Resolution: We encourage users to first attempt resolution of disputes through our internal grievance redressal mechanism:

• Contact our customer support team at support@stackwealth.in or 8884887900
• Escalate to our grievance officer if initial resolution is unsatisfactory
• Provide detailed information about the nature of your complaint

Response Timeline: We will acknowledge your complaint within 48 hours and provide a substantive response within 15 business days.

11.2 External Dispute Resolution

SEBI SCORES Portal: For investment-related disputes, you may file a complaint with SEBI through the SCORES portal (scores.sebi.gov.in) if our internal resolution is unsatisfactory.

Consumer Forums: You may approach consumer protection forums for service-related disputes under the Consumer Protection Act, 2019.

Arbitration: Any disputes not resolved through the above mechanisms shall be resolved through arbitration under the Arbitration and Conciliation Act, 2015, with the arbitration seat in Mumbai, Maharashtra.

11.3 Governing Law and Jurisdiction

Applicable Law: These Terms are governed by the laws of India, including but not limited to:

• Securities and Exchange Board of India regulations
• Reserve Bank of India guidelines
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019

Jurisdiction: The courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any legal proceedings arising from these Terms or your use of our services.

12. AMENDMENTS AND UPDATES

12.1 Modification Rights

Right to Modify: We reserve the right to modify these Terms at any time to reflect changes in our services, applicable laws, or business practices.

Notification Process: Material changes to these Terms will be communicated through:

• Email notification to your registered email address
• Prominent notice on our platform
• In-app notifications for mobile users
• SMS alerts for significant changes

12.2 Acceptance of Changes

Continued Use: Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms.

Objection Rights: If you do not agree with any changes, you may terminate your account in accordance with the termination provisions of these Terms.

Version Control: We maintain version history of these Terms, and you may request access to previous versions for reference purposes.

13. CONTACT INFORMATION AND SUPPORT

13.1 Customer Support

Primary Contact:

• Email: support@stackwealth.in
• Phone: 8884887900
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
• Emergency Support: Available for critical account security issues

Specialized Support:

• Technical Issues: tech@stackwealth.in
• Billing and Payments: support@stackwealth.in
• Compliance Queries: support@stackwealth.in
• Grievances: support@stackwealth.in

13.2 Business Addresses

Stackfin Technology Private Limited (Advisory Platform): Unit 001, B-Wing, Ground Floor, Satellite Gazebo, Andheri Ghatkopar Link Road, Chakala, Andheri East, Mumbai 400093 
Email: support@stackwealth.in 

Invacia Labs Private Limited (Distribution Platform): Unit 001, B-Wing, Ground Floor, Satellite Gazebo, Andheri Ghatkopar Link Road, Chakala, Andheri East, Mumbai 400093]
Email: support@invacialabs.in

13.3 Regulatory Information

SEBI Registration Details:

• Investment Adviser: Niranjan Goyal
• Registration Number: INA000019336
• Validity: Jun 27, 2024 - Perpetual
• Phone: 98189 53832

Distribution License:

• ARN Number: 171554
• Validity: 20-Jan-2023 to 30-Jun-2026
• Regulatory Authority: AMFI/SEBI

14. ACKNOWLEDGMENT AND ACCEPTANCE

By clicking "I Agree," registering for an account, or using any of our services, you acknowledge that:

1. You have read and understood these Terms and Conditions in their entirety
2. You agree to be bound by these Terms and all applicable policies
3. You understand the distinction between our advisory and distribution platforms
4. You consent to the collection and use of your information as described in our Privacy Policy
5. You acknowledge the risks associated with investing in securities markets
6. You understand that past performance does not guarantee future results
7. You agree to comply with all applicable laws and regulations
8. You have the legal capacity to enter into this agreement

Digital Acceptance: Your electronic acceptance of these Terms through our platform constitutes a legally binding agreement equivalent to a written signature.

Record Keeping: We maintain records of your acceptance of these Terms and any subsequent modifications for regulatory compliance and dispute resolution purposes.

Annexure F: Most Important Terms and Conditions (MITC) 

(Forming part of the Investment Advisory Agreement)

1.  The Investment Adviser (IA) shall only accept payments towards its fees for Investment Advisory Services and is not permitted to accept funds or securities in its account on the client’s behalf.

2.  The Investment Adviser does not guarantee returns, accuracy, or risk-free investments. All advice is subject to market risks, and there is no assurance of any returns or profits.

3.   Any assured/ guaranteed/ fixed returns schemes or any other schemes of similar nature are prohibited by law. No scheme of this nature shall be offered to the client by the Investment Adviser.

4.  Investment advice, only related to securities shall fall under the purview of SEBI. In case of any services offered by Investment Adviser related to products/ services not under the purview of SEBI, Investment Adviser shall make disclosure to the client and take appropriate declaration and undertaking from the client that such products/ services and the services of Investment Adviser in respect of such products/services do not come under regulatory purview of SEBI and that no recourse is available to the client with SEBI for grievances related to such products/ services or services of Investment Adviser in respect of such products/services.

5.  This agreement is for the investment advisory services provided by the Investment Adviser and Investment Adviser cannot execute/ carry out any trade (purchase/ sell transaction) on behalf of the client without his/her/its specific and positive consent on every trade. Thus, the client is advised not to permit Investment Adviser to execute any trade on his/her/its behalf without explicit consent.

6.  The fee charged by Investment Adviser to the client will be subject to the maximum of amount prescribed by SEBI/ Investment Adviser Administration and Supervisory Body (IAASB) from time to time (applicable only for Individual and HUF Clients).

Note:

(i)  The current fee limit under Fixed Fee mode is Rs 1,51,000/- per annum per family of client. Under Assets under Advice (AUA) mode, maximum fee limit is 2.5 per cent of AUA per annum per family of client.

(ii)  The Investment Adviser may change the fee mode at any time with the client’s consent; however, the maximum fee limit in such cases shall be higher of fee limit under the fixed fee mode or 2.5 per cent of AUA per annum per family of client.

(iii)  The fee limits do not include statutory charges.

(iv)  The fee limits apply only for investment advice related to securities under purview of SEBI.

(v)  The fee limits do not apply to a non-individual client / accredited investor.

7.  Investment Adviser may charge fees in advance if agreed by the client. Such advance shall not exceed the period stipulated by SEBI; presently it is maximum two quarters. In case of premature termination of the Investment Adviser services by the client or the Investment Adviser, the client shall be entitled to seek refund of proportionate fees only for unexpired period. However, Investment Adviser is entitled to retain a maximum breakage fee of not greater than one-quarter fee.

8.   Fees to Investment Adviser may be paid by the client through any of the specified modes like cheque, online bank transfer, UPI, etc. Cash payment is not allowed. Optionally the client can make payments through Centralized Fee Collection Mechanism (CeFCoM), managed by BSE Limited (i.e. currently recognized IAASB).

9.  The Investment Adviser is expected to know the client’s financial details for providing services. Hence, the client is required to share the financial information (e.g. income, existing investments, liabilities, etc.) with the Investment Adviser.

10.  The Investment Adviser is required to carry out the client’s risk profiling and suitability analysis before providing services and thereafter on an ongoing basis. The services provided will be in line with the assessed risk profile. Investment Adviser shall also communicate the assessed risk profile to the client.

11.  As part of conflict of interest management, the client or the client’s family members will not be provided any distribution services by Investment Adviser or any of its group entity/ family members. Investment Adviser shall, wherever available, advice direct plans (non-commission based) of products only.

12.  For any grievances,

Step 1: The client should first contact the Investment Adviser using the details on its website or following Contact Details:

The grievance redressal mechanism established by SEBI allows customers to raise their issues with the registered IA entity. As an IA, we request clients to follow to the grievance redressal process defined by SEBI and to approach Advisor using the provided Grievance Matrix before escalating their complaint to SEBI.

Customers can approach Customer Support for their concerns via the following channels.

Once the customer raises the concern via any channel, the interactions get recorded in Level 1 as a first point of interaction.

*Any query or complaint that requires additional time will be explained by the company to the Customer, along with the expected timeframe for resolving it.

Step 2 : If the resolution provided by Investment Adviser is unsatisfactory, the client can lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in

Step 3: If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

Clients are requested to refer to the website (https://stackwealth.in/) for updated list of Escalation Matrix from time to time.

13.   The SEBI registration, enlistment with IAASB, and NISM certification do not guarantee the performance of Investment Adviser or assure returns to the client.

14.  Clients are required to keep contact details, including email id and mobile number/s updated with the Investment Adviser at all times.

15.  The Investment Adviser shall never ask for the client’s login credentials and OTPs for the client’s Trading Account, Demat Account and Bank Account. Never share such information with anyone including Investment Adviser.

Annexure : CLIENT CONSENT AND DECLARATION

Niranjan Goyal (hereinafter referred to as "ADVISOR" ) has prescribed certain eligibility criteria and terms and conditions which are to be followed by the Client. The Client is required to go through each and every condition as mentioned below and verify if he/she is eligible to do online agreement with ADVISOR. If all the terms and conditions are acceptable to the Client, he/ she should mark in "I agree and authorize" box in order to enter into online investment advisory agreement with ADVISOR:

1. Client Consent for E-sign

1.   I am a resident Indian and is permitted to e- sign agreements and avail the services through this process.
2.   I hereby confirm that before e- signing the KYC documents, I will go through KYC documents and shall ensure that all my information & details are captured properly on the Investment Advisory Services Agreement and all other KYC documents.
3.   I will affix my own digital signature / e-sign at the relevant pages of agreement and KYC form so as to enable ADVISOR to e-sign the said agreement.

B. Client Consent for Aadhar.

1.   I hereby confirm that data available in Aadhaar is true, correct and updated. If there will be any modification in Aadhaar data, the same will be intimated to ADVISOR immediately.
2.   I am aware of other modes of KYC, which are available, and I have chosen the Aadhaar based method voluntarily. My Aadhaar record can be used for sharing of Aadhaar data/ related passcode / XML data / QR code from Aadhaar image / e- Aadhaar etc. with KRA and Registered Intermediaries for purpose of validation of KYC by KRA and as an audit evidence.
3.   I will have an option to request for deletion of my Aadhaar record.
4.   I agree to receive information from KRA through SMS/Email on the designated registered number/ Email address.
5.   I am also aware that for Aadhaar OVD based KYC, my KYC request shall be validated against Aadhaar details through KRA. I hereby confirm to share my masked Aadhaar card with readable QR code or my Aadhaar XML/ Digilocker XML file, along with passcode and as applicable, with KRA and other Intermediaries with whom I have a business relationship for KYC purposes only.
6.   I authorize ADVISOR to access data / information / photographs etc. from UIDAI, for the purpose of signing Investment Advisory Services Agreement.

C. Client Consent for KRA/CKYC.

1.   I hereby confirm that data available with KRA/ CKYC is true, correct and updated. I authorised ADVISOR to fetch the data from KRA/CKYC and use the same for Investment Advisory Agreement, if there will be any modification in above data, the same will be intimated to ADVISOR immediately.
2.   I hereby declare that the KYC details furnished by me are true and correct to the best of my knowledge and belief and I under-take to inform you of any changes therein, immediately. In case any of the above information is found to be false, untrue, misleading, or misrepresenting, I am aware that I may be held liable for it.

D. Other Client Consent

1.   I am neither a politically exposed person, nor related to one.
2.   There are no action/ proceedings initiated/ pending initiated by SEBI/ Stock Exchange/ any other authority for dealing in securities markets during the last 3 years against me.
3.   I shall make payment of advisory fees from my own Account (not a third party account).
4.   Applicable Advisory Fees & other charges as applicable to my investment advisory service agreement are explained to me by the client onboarding officer and I have understood the same.

E. Client Declaration

1. I have applied to Niranjan Goyal(“ADVISOR”) for subscribing to their Investment Advisory services.
2. I declare and confirm that Advisor has informed me about the definition of “family of client” as per Regulation 2(gb) of the SEBI (Investment Adviser) Regulation 2013 the exact of the definition is as below:
3. “Family of client” shall include individual client, dependent spouse, dependent children and dependent parents.
4. I hereby confirm that I am not dependent on any of my family member(s) and all the decisions and investment advisory services taken is on my own Individual independent capacity and hence I am not covered under the definition
5. I therefore request an Advisor to open my advisory services and treat me as an independent individual client.

F. Notes

1.   ADVISOR shall reject the application if it is found that the client is barred from trading or any investigation from SEBI or any other regulatory authorities is pending against the said client, decision taken by ADVISOR shall be final and binding upon the client.
2.   ADVISOR does not guarantee the acceptance of agreement submitted by the client and it reserves the right to reject agreement without assigning any reason.

These Terms and Conditions are effective as of the date mentioned above and supersede all previous versions. We recommend that you periodically review these Terms to stay informed of any updates or changes.

For any questions or clarifications regarding these Terms and Conditions, please contact our customer support team at support@stackwealth.in or call 8884887900.